Terms and Conditions City4D — A Complete Guide for All Users

These Terms and Conditions constitute a legally binding agreement between you ("User") and city4d ("Company", "We", "Platform"). They govern your access to and use of all services, features, content, and products available through the official city4d website.

By registering, logging in, or using City4D's services in any way, you expressly confirm that:

• You are at least 18 years of age and have full legal capacity to enter into binding agreements
• Use of city4d services does not violate any laws or regulations applicable in your jurisdiction
• All information you provide to city4d is true, accurate, and up to date
• You are using this platform on your own behalf and not on behalf of any third party

To use the full services of city4d, you need to create one valid account. Each user is only permitted to have one active account. Holding more than one account — whether under the same or different identities — is a serious violation that may result in the permanent suspension or closure of all associated accounts and the forfeiture of any balances therein.

The identity verification (KYC) process is conducted to ensure the security of your account and prevent platform abuse. You are required to submit valid identity documents upon request, particularly before your first withdrawal or when additional verification is needed.

• One email address may only be used for one city4d account
• The registered phone number must be active and reachable
• You are solely responsible for maintaining the confidentiality of your account password
• You are solely responsible for all activities that occur under your account
• You must immediately notify the support team if you suspect unauthorized access to your account

City4D accepts deposits via a range of payment methods available in Indonesia, including bank transfers, digital wallets (DANA, OVO, GoPay, ShopeePay), and QRIS. All transactions are processed through multi-layer encryption to safeguard your financial data.

Important things you need to know about deposits:

• Minimum deposit amounts vary depending on the selected payment method
• Deposit balances cannot be transferred to another account or refunded unless specific conditions are met
• City4D is not liable for delays caused by third parties (banks or digital wallet providers)
• All deposited funds must come from a legitimate source in the name of the registered user
• Using another person's payment method without authorization is a violation that may result in account freezing

City4D is committed to processing all legitimate withdrawal requests promptly and transparently. Winnings earned through fair play in accordance with our terms will be disbursed to a verified payment method registered in your name.

• First withdrawal requires completed identity verification (KYC)
• Withdrawals may only be made to an account bearing the same name as the registered city4d account
• Standard withdrawals are completed within 5–60 minutes depending on the chosen method
• Minimum and maximum withdrawal amounts apply according to the selected payment method
• City4D reserves the right to carry out additional verification for withdrawals above certain amounts as part of its anti-money laundering (AML) procedures
• No hidden fees are charged for standard withdrawals

City4D offers a variety of bonuses and promotions as a token of appreciation for loyal users. Each bonus carries specific terms and conditions that must be met before any winnings derived from that bonus can be withdrawn.

General terms applicable to all city4d bonuses:

• Every bonus has a wagering requirement (turnover/rollover) that must be met before withdrawal
• Bonuses may only be claimed once per user, per promotion, unless otherwise stated
• City4D reserves the right to void bonuses and associated winnings if promotional abuse is established
• Bonuses may not be combined with other promotions unless explicitly stated
• Rollover requirements are calculated based on the bonus balance — not the total account balance
• City4D reserves the right to modify, suspend, or terminate any promotional program at any time without prior notice

All games available on city4d — including the Game Lobby, Casino, Live Casino, Sports Betting, Bingo, and Fish Shooting Games — have their own specific rules accessible on each game's info page. The following terms apply universally to all game types:

• Game outcomes are final and cannot be disputed unless a technical error recorded by the system is proven
• Confirmed bets cannot be cancelled or modified
• In the event of a technical disruption mid-game, City4D will process the resolution based on data recorded on the server
• Using automated software (bots) to play is a serious violation and will result in permanent account closure
• Wins obtained through bug exploitation or technical vulnerabilities may be voided and reported

For Sports Betting, additional terms apply: odds displayed are valid at the time the bet is confirmed, not when it is placed. city4d reserves the right to void betting markets in the event of force majeure, proven match manipulation, or significant odds data errors.

To maintain the comfort and security of all city4d users, certain behaviors are strictly prohibited on our platform. Violations of these terms may result in account suspension or permanent closure.

• Creating more than one account (multi-account) under the same or different identities
• Using a VPN, proxy, or other means to conceal your actual location
• Colluding or coordinating with other players for unfair mutual advantage
• Using bots, automated scripts, or third-party software to play
• Abusing the bonus or promotion system in any way
• Using funds from illegal sources to make deposits (money laundering)
• Providing false or misleading information during registration or verification

Your account security is a shared responsibility between city4d and you as the user. city4d applies 256-bit SSL encryption to all connections and protects your data in accordance with our Privacy Policy in effect.

Your security obligations as a user:

• Use a strong and unique password — a combination of uppercase letters, lowercase letters, numbers, and special characters
• Never share your login credentials (email, password, OTP) with anyone, including those claiming to be City4D staff
• Enable two-factor authentication (2FA) for an additional layer of security
• Change your password immediately if you suspect any unauthorized access
• Do not access your City4D account from a public device or an unsecured Wi-Fi network

City4D believes online entertainment should be fun and in control. We deeply care about user well-being and are committed to supporting responsible gaming practices. Our platform provides a range of tools you can use to stay in control of your playing habits.

• Daily, weekly, or monthly betting limits configurable from your account page
• Session time limits to prevent excessive play
• Self-cooling options (cool-off period) ranging from 24 hours to 30 days
• Permanent self-exclusion if required
• Access to resources and information on problem gambling

If you or someone you know is showing signs of problem gambling, we encourage you to read the full guide on the Responsible Gaming us.

City4D reserves the right to suspend or close a user's account if a breach of these Terms and Conditions is found, or if there is suspicion of unlawful activity. Account closure may be carried out with or without prior notice depending on the severity of the violation.

• Accounts suspended on suspicion of violations will undergo an investigation process
• If the investigation finds no violation, the account will be restored and the balance returned
• Balances in accounts closed due to serious violations (fraud, money laundering) may be frozen in accordance with applicable law
• You may close your account at any time by contacting the City4D support team
• Remaining balances in accounts closed at the user's request will be processed in accordance with standard procedures

City4D strives to keep the platform running optimally 24/7. However, certain conditions beyond our control may affect service availability. City4D is not liable for:

• Losses arising from network or internet disruptions on the user's end
• Indirect or consequential losses arising from use of the platform
• Actions or omissions by third parties, including payment providers and game providers
• Losses arising from unauthorized access to your account due to your own negligence
• Content generated by other users on the platform

Under all circumstances, City4D's maximum liability to you shall not exceed the total active balance held in your account at the time the incident occurs.

City4D reserves the right to modify, update, or revise these Terms and Conditions at any time. Changes will be published on this page along with their effective date. For significant changes, City4D will provide additional notice via the registered email address or an in-platform notification.

Continued use of city4d services after the effective date of any changes constitutes your acceptance of the updated terms. If you do not agree to the changes, you have the right to close your account before the new terms take effect.