Your Privacy Is city4d's Priority — Not Just a Formality

This Privacy Policy applies to all services provided by city4d, including the official website, mobile app, and all features accessible through your registered account. By registering and using city4d's services, you agree to the collection and use of data as described in this document.

The term "personal data" in this document refers to any information that can be used to identify you directly or indirectly — including your name, email address, phone number, and other account details you provide to city4d.

City4D only collects data that is strictly necessary to operate our services effectively and ensure platform security. The following are the categories of data we collect:

Your data is collected in several ways, all of which are transparent and carried out with your knowledge:

• Directly from you — when you register, complete your profile, contact support, or make a transaction on city4d
• Automatically — when you access the platform, our systems automatically log technical data such as your IP address and device type for security purposes
• Via cookies — cookie technology is used to enhance the user experience and platform analytics (details in Article 7)
• From third parties — in certain specific cases, such as identity verification through trusted third-party KYC services

City4D uses the data collected for specific and legitimate purposes. We do not use your data for any purpose beyond what is stated here without additional consent:

• Process account registration and identity verification (KYC)
• Securely process deposits, withdrawals, and other financial transactions
• Deliver gaming services and ensure game integrity
• Send account information, promotional notifications, and service updates
• Detect and prevent fraud, money laundering, and platform abuse
• Improve service quality based on anonymised usage patterns
• Fulfil applicable legal and regulatory obligations
• Provide personalised and relevant customer support

Your data will never be used for commercial purposes outside the City4D platform — we do not sell, rent, or trade your personal data to any other party for their own marketing interests.

City4D does not sell your personal data. However, in the normal course of operations, there are limited circumstances where data may need to be shared with selected and trusted third parties:

• Payment providers — to securely process deposits and withdrawals (only data relevant to the transaction)
• KYC & identity verification providers — to fulfill anti-money laundering (AML) obligations and gambling regulations
• Game providers — minimal gameplay session data required to run games from licensed providers
• Regulatory authorities — when required by law, court order, or official investigation
• Technical service providers — hosting, cybersecurity, internal analytics — all bound by strict data confidentiality agreements

Protecting your data is more than a compliance checklist for city4d — it is a commitment we back with real investment in security infrastructure. Here are the layers of protection we have in place:

• 256-bit SSL/TLS Encryption on all connections between your device and city4d servers
• Data-at-rest encryption for sensitive data stored in our databases
• Two-factor authentication (2FA) available for all accounts and required for certain sensitive operations
• 24/7 security monitoring to detect suspicious activity in real-time
• Regular security testing (penetration testing) by an independent security team
• Role-based access control — your data is only accessible by staff who genuinely need it to carry out their duties
• Encrypted data backup regularly to prevent data loss due to technical incidents

That said, no security system is 100% foolproof. You also play an important role in keeping your account secure — use a strong password, enable 2FA, and never share your login credentials with anyone.

City4D uses cookies and similar technologies to ensure the platform runs smoothly, enhance the user experience, and analyze usage patterns in aggregate. Cookies are small files stored on your device when you access our site.

Types of cookies used by city4d:

• Essential Cookies — strictly necessary for the platform to function. Includes login session and security cookies. Cannot be disabled.
• Analytics Cookies — helps us understand how users interact with the platform anonymously, so we can continuously improve our services.
• Functional Cookies — remembers your preferences such as language, display theme, and game settings for a more convenient next session.

You can manage your cookie preferences in your browser settings. Please note that disabling essential cookies will affect your ability to log in and use core features of the City4D platform.

As a city4d user, you have a number of rights you can exercise over the personal data we hold. city4d is committed to fulfilling requests related to these rights within a reasonable timeframe:

City4D retains your personal data only for as long as necessary for the purposes described in this policy, or as required by applicable regulations.

• Active account data is retained for as long as your account remains active on City4D
• After account closure, identity and transaction data are retained for a minimum of 5 years in compliance with AML obligations and financial regulations.
• Analytics cookie data is deleted after a maximum of 24 months
• Support communication logs are retained for 2 years for dispute resolution purposes
• Data that is no longer needed is securely deleted using non-recoverable erasure methods

City4D may update this Privacy Policy from time to time to reflect changes in our services, regulations, or industry best practices. Any changes will be published on this page along with the updated date.

For changes that are material and significantly affect user rights, city4d will provide notice via registered email or in-platform notification at least 14 days before the changes take effect. Continued use of city4d services after the effective date of any changes constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this privacy policy or how city4d handles your personal data, please reach out to our team through the following channels:

• Live Chat — available 24/7 directly on the city4d platform, the fastest way to get a response
• Support email — [email protected] (plain text only, not clickable)
• FAQ — answers to common questions are available on the FAQ

For formal data rights requests (access, correction, deletion), please include your full name, registered email, and a brief description of your request so we can process it more efficiently.